Our Return Practices Explained

Return Window

Embrace the harmony of your experience with Terraivo. We celebrate the significance of every piece, and should you find yourself needing to return an item, we offer a thirty-day return window. This period begins from the day your cherished dinnerware arrives. It allows time for contemplation and ensures that your decision aligns with your personal style. We trust that this timeframe will honor both your needs and the integrity of our handmade creations.

How to Initiate

To begin the return process, we invite you to our contact page. Upon your request, we will guide you through the necessary steps with care and consideration. Please include your order number and the reason for your return, as this will assist us in understanding your experience. Each return is treated with attention, ensuring a smooth transition back to the essence of our offerings.

What’s Returnable

We welcome returns for items that remain unused, undamaged, and in their original packaging. This care preserves the care of our creations. Items that show signs of use or wear cannot be accepted for return, as they can no longer reflect the intention behind their creation. We ask that you honor this guideline, as it upholds the value of every piece crafted by our hands.

What’s Final Sale

Certain items are deemed final sale and are not eligible for return. These include personalized or customized pieces, as well as items marked as non-returnable at the time of purchase. By recognizing these exceptions, we maintain the integrity of our offerings and ensure that each piece can continue to inspire and serve its purpose.

Refund Method & Timeline

Refunds are processed through the original payment method used upon purchase. Allow us a timeframe of 7-14 business days to complete the refund once we have received the returned item. This period accounts for the careful inspection of each piece, ensuring that it meets our return criteria. We appreciate your patience as we honor this process, reflecting our commitment to transparency.

Damaged or Wrong Items

In the rare event that an item arrives damaged or if you receive something other than what you ordered, we ask that you contact us promptly through our contact page. We will address the situation with the utmost care and compassion, working to rectify the matter swiftly. To assist in this process, please include photographs of the damaged or incorrect item, allowing us to understand and resolve the issue with clarity.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where we have made an error in fulfilling your order. We recommend using a trackable shipping service to ensure the safe return of your item. This practice honors the integrity of the return process and allows us to confirm the return’s arrival. We appreciate your understanding and cooperation in this matter.